USE CASE
 
Community Health · FQHC

Community Clinic NWA cut interpretation cost by 63%

Community Clinic NWA is a Federally Qualified Health Center operating 27 locations across Northwest Arkansas, where 300 staff care for more than 70,000 patients a year. They deployed No Barrier in September 2025 to replace a per-minute, human-only interpretation model whose rising costs and wait times were straining clinics and patient flow.
Northwest Arkansas
27 locations
Deployed Sept 2025
27 locations
Northwest Arkansas
The challenge

Before No Barrier

  • Per-minute billing that kept climbing. Night-shift surcharges and unpredictable overtime fees made interpretation spend impossible to forecast.
  • Patients waiting one to two extra hours for language support, delaying care and hurting their experience.
  • Long connection times and dropped calls with the human-only vendor, interrupting clinical encounters.
  • Inconsistent interpreter quality across 27 locations, with rising LEP demand.
  • Pulling bilingual staff away from their core responsibilities, increasing workload and burnout risk.
The decision

Why No Barrier

Community Clinic needed a true partner, not another vendor, one that understood healthcare workflows from front-desk intake to discharge. A fixed-cost model that ended per-minute billing, HIPAA and SOC 2 Type II certified sessions, and end-to-end workflow integration made the decision straightforward.
“Today it is much more facilitative to be able to bring in that technology, to be able to engage with that patient in real time, not having to wait, not having to connect, not having to pull team members unnecessarily.”
“No Barrier fit our ecosystem end to end, with seamless integration, responsive support, and a fixed-cost model that finally ended per-minute billing.”
Judd Semingson · CEO, Community Clinic NWA · September 2025
Judd Semingson · CEO, Community Clinic NWA
Deployment

How it runs in practice

Locations

27 sites across Northwest Arkansas

Workflows

Front-desk intake through discharge

Top languages

Spanish (US), Spanish (Mexican), Burmese, part of 295+ language access options

Devices

Any connected device, iPads, tablets, desktops, mobile
Outcomes

What changed for Community Clinic NWA

As of September 2025, across all 27 Community Clinic NWA locations in Northwest Arkansas:
As of September 2025, across all 27 Community Clinic NWA locations.

63%

lower interpretation cost

1.5 min

saved per encounter

70K

patients a year
63% reduction in interpretation cost versus the prior human-only vendor.
Faster encounters, about 1.5 minutes saved per patient interaction.
70,000 patients served a year with no language-access delays.
Higher patient satisfaction among non-English-speaking populations.
“
The No Barrier AI Interpreter brought back the connectivity we had lost. It has been a great partner for us, helping us continue our connection with patients and meet them where they are.
The No Barrier AI Interpreter brought back the connectivity we had lost. It has been a great partner for us, meeting patients where they are.
Judd Semingson
CEO, Community Clinic NWA · September 2025
Why they stayed
Lower costs, stable workflows and consistent translations from a compliant vendor. Interpretation is now instant and cost-predictable, so staff stay focused on care instead of coordination. Talk to us about pricing
FAQ
Frequently asked questions
Q1.
How is No Barrier different from general translation tools?

Consumer tools like Google Translate are handy, but they are not trained for medical settings and cannot guarantee HIPAA compliance or clinical accuracy. No Barrier is built exclusively for healthcare, with medical vocabulary and clinical workflows.

Q2.
Is patient data secure and HIPAA compliant?

Yes. No Barrier is HIPAA and SOC 2 Type II and provides a Business Associate Agreement (BAA), stores no patient data and ensures automatic PHI deletion within 7 days or per your policy.

Q3.
How does it integrate into existing clinic workflows?

The AI interpreter runs on any connected device, including iPads, tablets, desktops and mobile. Staff launch interpretation from their daily tools with no extra steps and it can stay hands-free.

Q4.
What if the AI interpreter can't handle a complex medical discussion?

No Barrier's infrastructure is built to handle complex situations. The platform supports human oversight in line with Section 1557 requirements when a conversation requires it.

Related:
Languages we support · HIPAA & compliance · All case studies

See No Barrier in your clinic

63% lower interpretation cost · 1.5 min saved per encounter · 70,000 patients a year
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