NoBarrier AI Privacy Policy

Last Time Updated: 26/02/2024

We, at No Barrier AI, Inc. ("No Barrier AI", "we", "us", or "our") prepared this privacy policy (hereafter referred to as "this Privacy Policy") to explain to you how we collect and process your personal information. This Privacy Policy applies to how No Barrier AI manages and uses your personal information gathered through our website at https://www.nobarrier.ai (the “Website”), our cloud-based software service (the ”Platform”) which can be accessed via our Website, and when you connect with us in any other manner.

i. Explaining the Users and Agreeing to Terms

This Privacy Policy is relevant to visitors to the Website ("Visitors"), customers who have registered to use the Platform ("Customers"), and the employees and contractors of the customer authorized by the customer to gain access and use the Platform ("Authorized Users"). Any capitalized terms not explained in this Privacy Policy will have the meaning as given in our Platform and Website Terms of Use.

ii. The Information We Gather

No Barrier AI collects and process the following categories of personal information:

1. Getting in Touch with Us.

When you reach out to us via our Website, email, mail, or phone, or when you opt in to get more information about our Website and Platform, you will send us your personal information, including: your full name, email address, phone number, company name, job title, and any other details relating to why you are contacting us. We refer to these as "Contact Details". We use your Contact Details to provide the Website and the Platform or information you requested and to let you know about our current and future services.

2. Creating an Account with No Barrier AI.

To use our Platform, you shall set up an account. When creating your account on our Platform, we will ask for your full name, user details (email address and password), company details, payment details. We collectively call this "Account Details". We use these Account Details to manage your account and to ensure that you are who you say you are.

3. Data You Provide.

In the process of using the Platform, you give us some personal information. Apart from any personal information included in this personal information, we utilize this personal information according to the terms of use of our Platform. For the avoidance of doubt, No Barrier AI is processing the Customer Information on behalf of the applicable Customer and Authorized Users. Therefore, the Customer and its Authorized Users are responsible party for the security, integrity and authorized usage of Customer Information in the context of the Platform and also for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Customer Information.

No Barrier AI has a contractual relationship with its Customers. In the context of No Barrier AI’s services, the Customer can upload, add, input and/or receive to the Platform (at the Customer’s (and its Authorized Users) sole discretion) information, including personal information (the “Customer Information”). Customer Information is not regulated by this Privacy Policy, and this paragraph is provided only for transparency purposes. If you have any questions related to the Customer Information, please contact the Customer and/or Authorized Users directly.

4. Personal information we gather from your online activity automatically.

When you use our Website and Platform, we utilize cookies, pixels, web beacons, and similar tools (the "Tracking Technologies") to gather standard technical information and other data automatically. This information includes usage details (like which profiles you view, the services you use, how often and how long you use our Website and Platform, and your interactions with our content), location details, device specifications (such as device type, operating system, browser type, screen resolution, IP address and other technical information), and logs of your communication data.

These Tracking Technologies also help us identify potentially harmful software or activities that could disrupt our Website and Platform's availability. Various third parties such as advertising companies, analytics networks, and providers may also use these Tracking Technologies to observe and document your online activities across different websites, apps, and devices.

The collected personal information, which could contain personal information, may not directly identify you but can be maintained, combined, or associated with personal information collected through other means or received from third parties, either by us or third parties. We use this information to enhance our Website and Platform's performance and functionality, customize your experience, understand your usage, maintain a persistent session, and improve and further develop the Website and Platform. This personal information is also used to serve target advertising and offer customized experiences across different sites, apps, and services.

5. Personal information Collected from External Analytics Services. Advertising services.

1. We utilize analytics services, such as Google Analytics, to understand how you engage with "No Barrier AI". These services provide reports about user activity, which include details such as IP addresses, your Internet Service Provider, the type of browser, operating system and language you use, pages that you entered and left, timestamps, time spent on specific pages, the sections of "No Barrier AI" you visit, the number of clicks made on our site, search phrases, and other related usage data. More information about these services and how to opt out can be found on their respective websites:
2. Google Analytics: https://www.google.com/analytics
3. LogRocket: https://logrocket.com/
4. Facebook: https://www.facebook.com/business/tools/meta-pixel
5. Through our Website, we allow third party advertising partners to set technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, website identifiers, page(s) visited, location, time of day). We also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners will use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising. We allow access to other data collected by the services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your Personal information with third party advertising partners, you may let us know.

iii. How No Barrier AI Handles Your Personal Information

We use your personal information as described below:

1. To provide you with the Platform. We will use the information, including, without limitation, for the following purposes: (i) allow you to create an account; (ii) to provide you the Platform and to process your requests; (iii) communicate with you about your use of the Platform and for support purposes; (iv) fulfill any instruction and/or request made by you in the context of the Platform; (v) send you push notifications and/or emails and notifications regarding your account or certain features of the Platform, including, updates pertaining to your subscription, and related to the services we provide you with; (vi) to personalize your experience with our Platform; (vii) to allow you to create more users and administrate your users; (viii) to generally administer and improve the Platform; and (viii) to receive your feedback and reviews of our Platform.
2. To allow you to make use of our Website. We will use your information to allow you to make use of our Website, including, (i) if you request a demo, we will use your personal information to process and answer your request for a demo; (ii) to answer your questions and to allow you to communicate with us; (iii) to analyze your use of our Website and to improve our Website; and (iv) to customize your experience.
3. For Administrative Purposes. We may use your information (i) to respond to your questions, comments, and other requests for customer support, or information, including information about potential or future services; (ii) to provide you with the we Platform and Website; (iii) for internal quality control purposes; (iv) to establish a business relationship; and (v) to generally administer our Platform and Website.
4. To Market our Website and Platform. We may use information to market our Platform and Website. Such use includes (i) notifying you about offers and services that may be of interest to you; (ii) tailoring content, advertisements, and offers for you, including, targeting and re-targeting practices; (iii) conducting market research; (iv) developing and marketing new products and services, and to measure interest in our services; (v) other purposes disclosed at the time you provide information; and (vi) as you otherwise consent.
5. Security purposes. Some of the abovementioned information will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes. Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. To audit our internal processes for compliance with legal and contractual obligations or our internal policies.
6. De-identified and Aggregated Information Use. In certain cases, we may or will anonymize or de-identify your Information and further use it for internal and external purposes, including, without limitation, to analyze and improve our services (including through the use of artificial intelligence) and for research purposes. We may use this anonymous or de-identified information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them and/or to develop new product features and improve existing offerings).
7. Tracking Technologies. We use Tracking Technologies to automatically collect information through the Website and Platform. We use Tracking Technologies that are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the Website and Platform.

iv. Third Parties With Whom We Share Personal Information

1. With our business partners with whom we jointly offer products or services. We may also share personal information with our affiliated companies.
2. To specialist third-party contractors who assist us in our business operations and with our Website and Platform. This aid may be technical support, IT and cloud hosting, processing payments and financing, reporting transactions, managing customer relationships, marketing via email, promotional services, analyzing services, distributing and shipping, verifying names and addresses, fulfilling orders, distributing emails, carrying out market research, detecting and preventing fraud, managing promotions, and providing administrative services among others;
3. To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
4. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal information to such third party (whether actual or potential) in connection with the foregoing events;
5. In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal information in connection with the foregoing events, including, in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company; and/or
6. Where you have provided your consent to us sharing or transferring your personal information (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).
7. If you want to receive the list of the current recipients of your personal information, please make your request by contacting us to info@nobarrier.ai.

v. Changing and Managing Your Information and Message Preferences

1. Changing Your Information: If the details that we have about you need to be changed, you can access, correct, update, or erase them by reaching out to us, as detailed in Section XIV of this Privacy Policy. You can manage some of your own personal information in your account on our Platform. We will use commercially reasonable efforts to do everything we realistically can to act on such requests promptly. However, please understand it's not always feasible to entirely delete or modify information in our records. To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
2. Furthermore, we will keep and utilize your details (or copies thereof) as required to stick to our legal and regulatory responsibilities, solve disagreements, and uphold our agreements.
3. Managing Messages: If you rather not receive marketing and non-transactional messages from us, there's a way to stop them. Simply click on the “unsubscribe” link that you will find at the bottom of any of our marketing emails. Please know, though, that you cannot opt out of getting emails about transactions.
4. Cookies: If you want to block or delete cookies, most web browsers will let you. Just use the instructions in your browser's settings. Many browsers automatically accept cookies unless you ask them not to. Please note that if you choose to block cookies or other tracking technologies, the website and our platform may not work as expected. For more about cookies, including seeing what cookies are on your browser and how to manage and delete them, visit www.allaboutcookies.org.
5. You will need to adjust these settings on all your devices if you do not want cookies. We cannot promise that the organizations we work with will take part in the cookie opt-out.

vi. How We Safeguard Your Information. How Do We Retain And Delete Personal Information.

1. At No Barrier AI, we utilize readily available, industry-standard security methods to make sure your information is handled safely and is shielded from loss, misuse, or unauthorized exposure, change, or destruction. We do this by considering the potential risks involved in processing such personal information, following all applicable laws and guidelines. However, it's essential to note that complete internet security cannot be guaranteed. While we strive to protect your personal information, we cannot promise or ensure the security of any information you share with us. The security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information. We are not responsible for any unintentional sharing of your information.
2. Your personal information will be stored until we delete our records, and we proactively delete it, or if you send a valid deletion request. Please note that in some circumstances we may store your personal information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, and/or (iii) if we reasonably believe there is a prospect of litigation relating to your information or dealings.

vii. Links to Other Websites

Our Website and Platform include links to websites owned by third parties ("Other Websites"). "No Barrier AI" does not have any influence over the privacy procedures or the content of these Other Websites. As a result, we cannot be held accountable for the content or the privacy policies of those Other Websites. It is advised that you review the privacy policy and terms of use of any Other Websites when you decide to browse and access them.

viii. Minimal Age

At No Barrier AI, we are committed to protecting the privacy of children. As such, we do not deliberately gather personal information from anyone under the age of 18 via our Website and our Platform. If you are younger than 18, we kindly ask you not to provide us with personal information. We advocate for parents and legal guardians to oversee their kid's internet use and aid in upholding our Privacy Policy. This can be done by teaching their children not to share personal information on our Website or Platform without their consent. If you suspect a child under 18 might have shared personal information with us, please get in touch with us. We will make every effort to remove this information from our databases.

ix. Important Information for our Users and Customers.

Our Website and Platform are intended to be used by US Users and Customers.

x. About "Do Not Track"

Some internet browsers provide a feature called "Do Not Track", which is supposed to limit this kind of activity. However, there's no set of defined rules for commercial websites to follow this feature. As of now, we at No Barrier AI do not look into, acknowledge or respect any requests to opt-out or "Do Not Track" instructions. This includes settings or signals coming from your web browser's general "Do Not Track”.

xi. Information for California Residents

Under the guidelines of Section 1798.83 of the California Civil Code, if you live in California, you have a right to request some specific details about how your personal information is handled. Companies you have an ongoing business relationship with (and that do not fall under certain exceptions) may have shared your personal information with third parties for direct marketing purposes over the previous year. This might include the names and addresses of these third parties, as well as examples of the kind of services or products they promote. If you wish to exercise this right and request this information under Section 1798.83, feel free to get in touch with us via this email: info@nobarrier.ai.

xii. Information for Nevada Residents

If you live in Nevada, you have the right to ask us not to sell certain personal information to third parties. To do this, you need to send us a message at info@nobarrier.ai, with the subject "Nevada Do Not Sell Request". Please remember to include your name and the email address linked to your account. We want you to know that currently, we don't technically sell your personal information, as understood by Nevada law under Chapter 603A of the Nevada Revised Statutes.

xiii. Updates to This Privacy Policy

This Privacy Policy stands valid from the specified date at the top. At "No Barrier AI", we may occasionally update this Privacy Policy, and we may not always be able to notify you. All updates will be reflected on our Website and Platform. If you continue to visit our Website or use our Platform after we made updates, you are automatically considered to have accepted these changes. It's important that you regularly revisit this Privacy Policy, to stay informed about any changes. If we implement material changes in the way we use your information, in a manner that is different from that stated at the time of collection, we will notify you by posting a notice on our Website, Platform or by other means and take any additional steps as required by applicable law.

xiv. Get In Touch

If you have any questions or concerns about our Privacy Policy, or need to report a privacy issue, we are here to help. Please email us at: info@nobarrier.ai