USE CASE
 
Orthopedics

Instant interpretation across every orthopedic visit

EmergeOrtho is a physician-owned orthopedic group operating 35+ locations across North Carolina. They deployed No Barrier in 2025 to replace a per-call interpretation model that created delays in urgent care settings.
35+ locations
North Carolina
Deployed 2025
35+ locations
North Carolina
The challenge

Before No Barrier

  • Per-call charges with no volume cap. Interpretation spend was impossible to forecast across 35+ locations.
  • Interpreter wait times that delayed urgent care encounters, where minutes matter.
  • Cumbersome three-way coordination to schedule a phone interpreter for a single visit.
  • Inconsistent access across front desk, urgent care, telehealth, and follow-up calls.
The decision

Why No Barrier

EmergeOrtho weighed No Barrier against their incumbent per-call vendor. A flat, predictable pricing model, HIPAA and SOC 2 Type II certified, and responsive support made the decision straightforward.
“EmergeOrtho has relied on No Barrier for 9 months and continues to see outstanding results. The platform has consistently added value through improved efficiency, better patient care, and cost savings.”
“No Barrier gave us instant, compliant interpretation without per-call billing, and that combination is what won us over.”
Eric Chapman · Director of Operations, EmergeOrtho, March 2026
Eric Chapman · Director of Operations, EmergeOrtho
Deployment

How it runs in practice

Locations

35+ sites across North Carolina

Workflows

Front desk, urgent care, telehealth, follow-up calls

Top languages

Spanish, Vietnamese, Arabic, part of 295+ language access options

Devices

Existing tablets and browsers, no new hardware
Outcomes

What changed for EmergeOrtho

As of 2025, across all 35+ EmergeOrtho locations in North Carolina:
Eliminated per-call charges, for predictable, capped interpretation cost.
Immediate interpreter access, 24/24, seven days a week.
Three-way scheduling collapsed into a single connect.
In active use across all 35+ locations.
“
Both providers and patients responded positively to No Barrier.
Eric Chapman
Director of Rehabilitation and Advanced Practice Providers, EmergeOrtho · March 2026
Director of Operations, EmergeOrtho · March 2026
Why they stayed
The results have held. EmergeOrtho continues to rely on No Barrier across every location, with immediate access and predictable costs well past the initial rollout. Talk to us about Pricing.
FAQ
Frequently asked questions
Q1.
Does No Barrier cover interpretation for urgent orthopedic care?

Interpreters connect in roughly four seconds with no scheduling, so urgent care encounters aren't held up waiting for language access. That delay was the core problem EmergeOrtho set out to fix when replacing its per-call vendor.

Q2.
Can it support three-way calls between provider, patient, and interpreter?

Yes. A single connect replaces the manual three-way coordination EmergeOrtho previously relied on for phone interpreters, so front-desk and clinical staff no longer juggle separate dial-ins.

Q3.
Is No Barrier HIPAA-compliant for clinical encounters?

Yes. Every interpretation session is HIPAA-compliant and suitable for protected clinical conversations across all EmergeOrtho workflows, from check-in to telehealth follow-up.

Q4.
Does it require new hardware at each location?

No. No Barrier runs on existing tablets and desktop browsers, so all 35+ EmergeOrtho locations deployed without buying or provisioning new devices.

Related:
Languages we support · HIPAA & compliance · All case studies

See No Barrier in your clinic

295+ languages · around 4s average connect · eliminate per-call billing.
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